Shipping Policy
Last updated: August 12, 2026
We want your Healthy Hoohoo® order to reach you as quickly and safely as possible. This Shipping Policy explains our order-processing, shipping, tracking, and delivery practices for purchases made through healthyhoohoo.com.
Order Processing
Orders are generally processed and prepared for shipment within 1–2 business days after they are placed. Business days are Monday through Friday, excluding federal holidays.
Orders placed on weekends or holidays generally begin processing on the next business day. Processing may take longer during sales, product launches, peak holiday periods, severe weather, or other high-volume or unexpected events.
An order confirmation email means we received your order; it does not mean the order has shipped. Once your order leaves our fulfillment center, we will send a shipping confirmation email with tracking information when tracking is available.
Shipping Rates and Options
Available shipping methods and rates are calculated at checkout based on factors such as your delivery address, order weight, package size, and selected service.
To view available options:
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Add products to your cart.
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Proceed to checkout.
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Enter your email address and shipping address.
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Review the shipping methods, estimated delivery windows, and prices presented before placing your order.
Any free-shipping offer is subject to the qualifying purchase amount, destination, and other terms displayed on the Site at the time of purchase. Taxes, discounts, gift cards, and other charges may affect whether an order qualifies.
Estimated Delivery Times
Delivery estimates shown at checkout begin after the order has been processed and accepted by the carrier. Processing time is separate from transit time.
All delivery dates and carrier timeframes are estimates unless a specific service is expressly identified by the carrier as guaranteed. USPS Priority Mail and USPS Ground Advantage delivery windows are generally not guaranteed. Selecting an expedited method speeds up carrier transit but does not eliminate order-processing time.
Delivery may be delayed by weather, holidays, carrier disruptions, labor issues, natural disasters, customs, incorrect addresses, remote destinations, or other circumstances beyond our reasonable control. Healthy Hoohoo does not guarantee delivery on a particular date and is not responsible for carrier delays, except as required by law.
Tracking Your Order
If tracking is available, your shipping confirmation email will include a tracking link or number. It may take up to 24–48 hours after shipment for the carrier to display movement or update tracking.
Carrier scans are sometimes delayed or incomplete even while a package is moving through the network. For the most current information, use the tracking link in your shipping confirmation and check directly with the carrier.
If you cannot locate your confirmation emails, check your spam or promotions folder and confirm that the email address entered at checkout was correct. You may also contact us at info@healthyhoohoo.com with your order number.
Address Accuracy and Changes
Please review your shipping address carefully before submitting an order. Customers are responsible for providing a complete and accurate address, including any apartment, suite, or unit number.
If you need to correct or cancel an order, contact us as soon as possible at info@healthyhoohoo.com. We will try to accommodate the request, but we cannot guarantee changes or cancellation after an order enters processing or has shipped.
We are not responsible for delivery problems caused by an incorrect or incomplete address supplied at checkout. If a package is returned to us as undeliverable, we will contact you when practical. Additional shipping charges may apply if you request reshipment.
Delayed or Missing Packages
If tracking has not updated or your package has not arrived by the carrier's estimated delivery date, please:
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Allow a few additional business days, because carrier delays and missed scans can occur.
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Check around the delivery location, with household members, neighbors, property staff, or any secure parcel area.
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Confirm the shipping address in your order confirmation.
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Contact the carrier using the tracking number to request more information.
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Email us at info@healthyhoohoo.com with your order number and tracking details if you still need help.
We will make a reasonable effort to assist with a carrier inquiry or claim. Replacement or refund eligibility is determined based on the circumstances, available tracking and carrier information, our applicable policies, and law. A carrier's "delivered" scan does not automatically establish eligibility for a replacement or refund.
Damaged, Incorrect, or Incomplete Orders
Please inspect your order when it arrives. If products are damaged in transit or your order is incorrect or incomplete, contact us promptly at info@healthyhoohoo.com. Include your order number, a description of the issue, and photographs of the product and shipping package when available. We will review the matter and work to make it right.
Shipping Destinations
We ship only to destinations made available at checkout. Some products, carriers, or promotions may not be available for every address, including certain territories, military addresses, P.O. boxes, or locations outside the contiguous United States.
For shipments outside the United States, if offered, the recipient is responsible for any customs duties, import taxes, brokerage charges, or local fees unless checkout expressly states otherwise. International shipments may be delayed by customs and may be subject to local import restrictions.
Order Cancellation by Healthy Hoohoo
We may cancel an order if a product becomes unavailable, we cannot deliver to the address provided, we identify a pricing or payment issue, or another circumstance prevents fulfillment. If we cancel an order after payment has been processed, we will refund the applicable amount to the original payment method. The time required for the credit to appear depends on your financial institution.
Returns and Refunds
This Shipping Policy addresses shipment and delivery. Returns, exchanges, and our 30-day satisfaction guarantee are governed by our Refund Policy.
Contact Us
Questions about your shipment? Contact:
Healthy Hoohoo®
Email: info@healthyhoohoo.com
Phone: 888-609-9603