Refund Policy

Last updated: August 12, 2026

We want you to feel good about choosing Healthy Hoohoo®. If you are not satisfied with an eligible product purchased directly from healthyhoohoo.com, contact us within 30 days of the purchase date. We will review your request under the terms below and work to make it right.

1. Our 30-Day Satisfaction Guarantee

Eligible products purchased directly through healthyhoohoo.com may qualify for a refund when you contact us within 30 days of the purchase date. Products may be opened; please retain any unused portion and the original packaging until we provide instructions.

To request a refund, email info@healthyhoohoo.com and include:

• your name;

• order number;

• the product involved; and

• a brief description of the reason for your request.

We may request photographs, lot information, or other reasonable details when necessary to understand a quality, damage, fulfillment, or safety concern. Please do not mail a product back without contacting us first. Depending on the circumstances, we may ask you to return the unused portion or may tell you that a return is unnecessary.

2. Eligible Refund Amounts

For an approved satisfaction-guarantee claim, we will generally refund the amount paid for the eligible product, including any applicable sales tax. Refunds do not exceed the amount actually paid after discounts, promotional credits, or other adjustments.

Original shipping charges, expedited-shipping fees, return-shipping costs, duties, and similar charges are generally non-refundable unless:

• we shipped an incorrect, damaged, or defective product;

• we expressly agree otherwise; or

• reimbursement is required by law.

3. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your shipment when it arrives. If an item is damaged, defective, incorrect, or missing, contact us promptly at info@healthyhoohoo.com. Include your order number, a description of the issue, and photographs of the product and shipping package when available.

After reviewing the issue, we may offer an appropriate replacement, refund, or other resolution. We may ask you to retain the product and packaging while we investigate or pursue a carrier claim.

Shipping delays, missing packages, address problems, and packages marked delivered are handled under our Shipping Policy.

4. Purchases from Other Retailers

This Refund Policy applies only to purchases made directly through healthyhoohoo.com. If you purchased a Healthy Hoohoo product from Amazon, a retail store, a healthcare provider, a marketplace, or another authorized seller, you must request a return or refund directly from that seller under its policies.

We cannot issue refunds for amounts paid to another retailer. However, if you believe a product purchased elsewhere has a quality or safety issue, please contact us so we can review the concern.

Products purchased from unauthorized sellers may not be eligible for Healthy Hoohoo's satisfaction guarantee because we cannot verify their authenticity, storage, condition, or purchase history.

5. Subscriptions

Canceling, pausing, skipping, or changing a subscription affects future orders only when the request is completed before the next order is processed. Once a subscription order has been processed or shipped, it cannot be canceled retroactively, but the products in that shipment may still qualify under our 30-day satisfaction guarantee.

You may manage your subscription through the account or subscription-management link provided with the program, or contact us at info@healthyhoohoo.com or 888-609-9603.

6. Promotions, Bundles, and Free Gifts

Refunds are based on the amount actually paid for each product after discounts. If a discount was allocated across multiple products, the allocated discount will be deducted from the refund.

If returning a product causes an order to no longer qualify for a free gift, bundle price, minimum-purchase discount, or other promotion, we may adjust the refund to reflect the promotion's terms. Free samples, free gifts, and complimentary promotional products have no cash refund value.

7. e-Gift Cards and Store Credit

Purchased e-Gift Cards are non-refundable except where required by law or as provided in our e-Gift Card Terms and Conditions. Products purchased with an e-Gift Card remain eligible under this Refund Policy.

When a refund is approved for an order paid wholly or partly with an e-Gift Card or store credit, the applicable amount will generally be returned to an e-Gift Card or store balance. If more than one payment method was used, we may allocate the refund among the original payment methods based on the transaction.

8. Refund Processing

Approved refunds are generally issued to the original payment method. Please allow a reasonable processing period after approval. Once issued, the time required for a refund to appear depends on your bank, card issuer, payment provider, or gift-card system and is outside our control.

If the original payment method is unavailable, we may issue store credit or use another lawful method at our discretion. We will not send a refund to an unrelated person or payment account.

9. Misuse and Limitations

Our satisfaction guarantee is intended for genuine product concerns and personal-use purchases. To the extent permitted by law, we may deny or limit a request involving:

• fraud, abuse, repeated or excessive claims, or inconsistent information;

• products not purchased from healthyhoohoo.com;

• unauthorized resale or commercial quantities;

• an inability to verify the order or purchase;

• deliberate damage, misuse, alteration, or failure to follow product directions; or

• a request submitted more than 30 days after purchase.

Nothing in this Policy limits consumer rights or remedies that cannot be waived under applicable law.

10. Contact Us

To request assistance with a return, replacement, or refund, contact:

Healthy Hoohoo®
Email: info@healthyhoohoo.com
Phone: 888-609-9603